Here at CrossClef, your satisfaction is of the utmost importance. To that end, we will take every measure to make sure you are happy with your CrossClef product and your CrossClef shopping experience.

If you are unsatisfied with your CrossClef item for any reason, you may return it and we will happily send you a new one or refund your money. Please contact us with the issue you’re having (include your order number for faster processing) and we’ll send return instructions.

If it’s determined that the item was not up to the highest quality standards, we will also reimburse you for the cost of shipping.

If you’ve simply changed your mind and do not want the item, you are welcome to return it but you will be responsible for your shipping costs. Once we receive the item, we will apply a refund of the purchase price including taxes to the credit card you provided at purchase.

If you have any questions regarding this policy, instant answers can be found on our Frequently Asked Questions page. If you don’t find your answer there, feel free to contact us.

Thanks and have a great day!